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Warranty

IT Market · Official distributor and manufacturer warranty

Products purchased from IT Market carry an official manufacturer or authorized distributor warranty. This page explains what is covered, what is not, and how to open a claim if something goes wrong. Your rights are also protected under Azerbaijan’s Law on the Protection of Consumer Rights.

What warranty means

  • Official warranty. If a product fails due to a factory or material defect, the manufacturer or authorized service network offers repair, replacement, or another remedy.
  • Where to find details. Duration, terms, and service centers appear on the product page, the warranty card in the box, or the product documents.
  • Who fulfills it. The manufacturer or authorized distributor usually carries the warranty obligation; IT Market accepts your request, routes it, and supports you through the process.

Warranty length varies by category and brand — check the product card before you buy. If anything is unclear, contact us first.

What is covered?

  • Manufacturing defects. Factory, assembly, or material faults that appear during normal use.
  • Electronics and function. Failure of advertised features within the limits set in the warranty documents.
  • Authorized service path. Diagnostics, repair, or replacement follow an authorized service center or an agreed procedure.

Coverage for a specific product always follows that brand’s warranty rules. Some categories have separate periods for batteries, chargers, or accessories.

What is not covered

  • Mechanical damage. Drops, dents, scratches, breaks, and other physical damage — unless the defect existed before use.
  • Liquid and moisture. Spills, water ingress, high humidity, or corrosion marks.
  • Misuse. Use against the manual, unsuitable adapters/cables, overload, or non-professional installation.
  • Unauthorized intervention. Broken seals, unofficial repair, illegal software modification, or tampering with locks.
  • Normal wear. Expected wear over time, natural battery capacity loss, and cosmetic changes from use — as defined by brand rules.

In these cases we may offer paid repair or another commercial option. Diagnostics are confirmed by an authorized service report.

How to make a warranty claim

  • 1. Contact us. Email or call with your order number, product name, and a short description of the fault.
  • 2. Documents. Have your receipt, online order confirmation, or warranty card ready — they speed up the request.
  • 3. Handover. Bring or deliver the product as agreed. Bring the original box and accessories when possible.
  • 4. Diagnostics. Authorized service inspects the unit. You are informed about repair, replacement, refusal, or another outcome.
  • 5. Result. We notify you when the work is done. Turnaround depends on the fault and spare-part availability.

If the box or product shows visible damage on delivery, note it with the courier and tell us immediately — those cases are reviewed separately.

Which documents do you need?

  • Proof of purchase. Paper receipt, fiscal receipt, or online order number.
  • Warranty card. The filled-in or included warranty document — if provided.
  • The product. The faulty device and, when possible, original packaging, cables, and other kit parts.

If a document is missing, write to us with the order date and your contact details — if the purchase appears in our system, we can help verify the claim.

Warranty vs the 14-day return

  • Voluntary return. You can return or exchange a technically sound product within 14 days of receipt — full rules are on the Returns page.
  • Warranty. Defective or faulty goods follow manufacturer/distributor warranty and legal protection timelines separately; those rights remain even after the 14-day window.

In short: change of mind — return; factory or material defect — warranty. If you are unsure which path applies, contact us first.

Still have questions?

If you need clarity on duration, a service center, or a specific model, email or call us. Have your order number and product name ready — replies are faster that way.