Frequently asked questions

How do I place an order?

• Choose from the catalog. Find the product, pick color or storage if needed, and add it to the cart.
• Review the cart. Check quantities and totals, then continue to checkout.
• Enter your details. Choose delivery or store pickup, fill in contact and address correctly, and confirm payment.

After we accept the order, confirmations and status updates go to your contact details. With an account, you can also track orders under “My account”.

Where and how fast do you deliver?

• Baku and nearby. Standard delivery usually takes 2–5 business days. When available, express delivery can arrive within 2 hours.
• Other cities and regions. Nationwide delivery is available; timing and fees depend on the address and appear at checkout.

Timelines are estimates — stock, weather, and logistics can affect them. Details: “Delivery and payment”.

How is delivery fee calculated?

• Baku — free threshold. Orders over 1500 AZN get free standard delivery within Baku.
• Baku — below threshold. Orders under 1500 AZN include a zone-based fee shown at checkout.
• Store pickup. No delivery fee when you collect at the branch.

Promotions may temporarily change fees. Always check the cart total before confirming.

Can I pick up in store?

Yes. Choose “Store pickup” at checkout. We notify you once stock is confirmed and the order is ready. Address: 28 May Street 69C, Baku. Bring ID or your order number to speed up handover.

What payment methods do you accept?

• Cash. At store pickup only — when available for that order. Cash on delivery is not offered.
• Bank card. Visa and Mastercard online.
• Installment / pay in parts. Partner bank cards and installment plans — active options appear on the product page and at checkout.

Is online payment safe?

Yes. We do not store your card details; payment is processed by a secure payment provider. Pay only on the official it-market.org domain or a verified payment page. If a link looks suspicious, stop and contact us first.

How do installment and pay-in-parts work?

• Buy with installment. Split the amount over your chosen term with Birbank, Tam Kart, or Leobank installment cards.
• Pay in parts. Build a plan around your budget; an upfront payment is optional, not required.

Interest, fees, and terms follow the bank and the specific product. Details: “Installment payment”.

Can I return or exchange a product?

You can return or exchange a technically sound product within 14 calendar days of receipt — with original packaging, labels, and full accessories. Hygiene items, opened software licenses, and some other categories may be excluded.

Full rules and steps are on the “Returns” page. Defective goods follow warranty and legal protection separately.

How does warranty work?

Products carry official distributor or manufacturer warranty. Duration and terms vary by category — see the product page and warranty documents. Mechanical damage, liquid damage, or unauthorized repair are usually not covered.

Full rules, exclusions, and claim steps are on the Warranty page. Keep your receipt, order number, or warranty card — then contact support to start a request.

How can I track my order?

• Notifications. Status updates may arrive by SMS, email, or other channels you provided.
• Account. Registered customers can track orders under “My account”.
• Support. Share your order number and phone — we check it promptly.

Can I buy a product that is out of stock?

Catalog stock updates in near real time. If an item is temporarily unavailable, ordering may not be possible. Browse alternatives in the same category or ask us about restock — we will update you when we can.

Still need help?

Our team can help with orders, delivery, payment, and warranty. Write or call using the contacts below — we reply as soon as we can.

• Email: info@it-market.org
• Phone: +994 51 250 95 85 · +994 51 250 95 86
• Address: 28 May Street 69C, Baku, Azerbaijan